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| − | ===🔧 C7 Error & Game Crashes=== |
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| + | *[https://answers.ea.com/t5/Bug-Reports/INFO-Known-Issues-and-Bugs/td-p/10147624/jump-to/first-unread-message Known In-Game Issues List] |
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| − | This error is usually related to a missing SWTOR file or video drivers, and may be a Windows 10 issue. |
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| − | # PlatformInfo.dll may be missing from the Star Wars-The Old Republic\swtor\retailclient directory. See if repairing will fix the missing file, see the "REPAIRING THE LAUNCHER" section below. Otherwise you may need to reinstall the game. |
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| + | Troubleshooting |
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| − | # Drivers and/or directx. Try a manual installation of directx 9.0c. Once that's finished try a "clean installation" of your video card drivers. Go to the AMD/Nvidia website and download them, then run custom install when given the option so you can select clean install. |
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| + | Courtesy of [https://www.reddit.com/r/swtor/comments/2uvxh3/tip_keep_using_your_swtor_unleashed/ u/mintchan] |
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| + | SWTOR unleashed is wonderful. speed up loading time and frame rate. But it hasn't been updated since, July 2014. It seems break completely since 3.0 But there is a way to make it work. you may need about 12GB of memory. (mine is 16GB) |
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| + | Go to the installed folder, find the XML document named 'SwtorUnleashed', right click and choose edit |
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| + | Go to the line with <RamDriveSize>6063</RamDriveSize> |
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| + | Change to <RamDriveSize>7063</RamDriveSize> |
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| + | Save it. and run swtor unleashed as usual. |
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| − | ===🔧 C5 Error & Game Crashes=== |
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| + | Courtsey of [https://www.reddit.com/r/swtor/comments/p38lx/official_tip_on_vastly_improving_your_framerate/ u/dksprocket] |
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| + | Translation (thanks solembum): "if you dont have installed the latest version of directx 9.0c additionaly to your DirectX11 it could help to do so. Nothing will be deleted or overwritten dueing this process. Though it can help increase the FPS." |
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| + | Theory is that basic directx 9 stuff is being emulated by directx 10/11 if you are missing the dx9 files. |
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| + | Download links: http://www.microsoft.com/download/en/confirmation.aspx?id=8109 |
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| + | http://www.chip.de/downloads/c1_downloads_hs_getfile_v1_16091344.html?t=1327944139&v=3600&s=4a35ba979b5d232b60d53334cf4eb65f (german mirror) |
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| + | (Will prompt for a directory to unpack into, just make a dir for it) |
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| + | Personally I can confirm vastly improved frame rate, especially in zerg pvp in Ilum where I went from 5-10 fps to 25 fps. |
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| + | Please post your results in the comments. |
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| + | Edit: Seem results vary between huge improvements to no improvement. Biggest diffrence seen in Fleet and in Ilum zerg PvP. People who get no improvements may already have the files on their system from other games. |
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| + | =Reducing Mouse Speed= |
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| − | This error is usually caused by patch files not being correctly downloaded, sometimes due to spotty internet. To fix it, see the '''REPAIRING THE LAUNCHER''' section below. |
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| + | *Close the game. |
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| − | ===🔑 How to Remove a Security Key=== |
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| + | *In Windows Explorer, change the view to show hidden items. |
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| + | *Open "C:\Users[YourUserNameHere]\AppData\Local\SWTOR\swtor\settings[username]_Account.ini" |
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| + | *Then change the setting "Controls_CameraRotationSpeed = 0.6" (or whatever number it was) and replace the number with a lower one. |
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| + | *Relaunch the game and test the speed. Do not touch the in-game mouse speed preferences again, or it will over-write the changes made to the .ini file. |
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| + | Alternate Option; |
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| − | Go to [https://www.swtor.com/] and enter in your username and password, and leave the security key blank. Press log in. On the next page click "Lost your security key?" and you will be given instructions to login with a one time password and remove the key. You only need access to the email account attached to your SWTOR Account. [https://answers.ea.com/t5/Technical-Issues/SWTOR-Security-Key/td-p/4884016 More security key info] |
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| + | *If you have Windows 10 could you adjust the compatibility settings and disable the pointer precision? |
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| + | *- Adjust Compatibility Settings |
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| + | *Open the Star Wars The Old Republic folder, right-click on launcher.exe and select Properties. Click the Compatibility tab, then check the box for "Disable display scaling on high DPI settings", hit apply and ok. |
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| + | *- Disable Pointer Precision |
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| + | *Click the Start button and go to Settings, select Devices then "Mouse & Touchpad" click "Additional Mouse Options", select the Pointer Options tab and uncheck "Enhance Pointer Precision". Click Apply then Ok. |
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| + | *If you have Windows 7, 8, 8.1 try to change the Windows Text Scaling. Right-click on the desktop, Display Settings and set the Change the size of text, apps etc to 100%. |
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| − | ===🔧 800x600 Resolution Bug=== |
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| ⚫ | Please be aware that neither the wiki, the subreddit, or the discord are an official source of technical support. Any actions you perform based on advice from other users are done so at your own risk. Please contact BioWare's [http://www.swtor.com/support official support] if you continue to have a problem. If you are a subscriber, you can make an in-game ticket by typing '''/bug''' ingame. Everyone can post on the [http://answers.ea.com/t5/STAR-WARS-The-Old-Republic/bd-p/star-wars-the-old-republic-en Customer Service Forums], or [http://www.swtor.com/support/helpcenter/5200 call their customer support hotline]. |
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| − | If your game opens tiny in the corner of your screen log in to the game like normal. Once it loads up, and is tiny or in the corner of your screen, press '''ALT+ENTER''' or '''ALT+ENTER+ENTER'''. You will then be able to change the resolution of the game to be your proper resolution. Backup solution if your game opens in the wrong resolution. |
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| − | ===🔧 If your game shows MISSING GRANNY or weird HOT PINK/AQUA BLUE color=== |
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| − | There is an error in the graphic files of your game that isn't letting the textures load properly, or they were never fully downloaded. This bug has existed for a very long time. To fix it, see the "REPAIRING THE LAUNCHER" section below. |
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| ⚫ | If you’re a subscriber and you require assistance with an issue inside the game, you can create an in-game ticket by clicking on the '''Customer Service Help Request''' Main Menu option (or by pressing "Ctrl + /") and following the instructions on the '''Request Help''' tab. Note that submitting reports to the "bug" category will not allow you to receive a reply for custom support (that category is for reporting game-wide bugs that affect more than just you). |
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| − | ===🔧 If you got the game downloaded but it opens to a PINK or BLACK SCREEN=== |
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| + | If you are not a subscriber, you can also use the /bug command in game to submit a bug report. |
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| − | There is likely related to your graphics card. You likely need to download the newest drivers for your graphics card. AMD Drivers - Nvidia Drivers - How to figure out which graphic card you have |
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| + | ==Bug Reports== |
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| − | ===🔧 Using Mac/Wine/Emulator patching issues error 209 or "Certificate Authentication Failed" error in Windows XP or Windows Vista=== |
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| + | If you're not a subscriber and want to report a bug, head over to the AHQ Bug Board [https://answers.ea.com/t5/Bug-Reports/bd-p/star-wars-the-old-republic-bug-report-en here]. You will need to give additional information so they know how to reproduce the bug. |
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| − | This fix by the developers will allow you to continue to access SWTOR until October. Beyond that, should any other issues crop up for XP or Vista users they will be unable to provide any assistance. |
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| − | ==🔧 REPAIRING THE LAUNCHER/GAME== |
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| ⚫ | If you need assistance with your account, encounter a problem while making a payment, or are unable to log in to the game the best course of action is to contact our Customer Service team over the phone. '''Billing issues or account issues can only be solved by calling, they can not be resolved ingame or through email.''' |
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| − | ⚙️ To repair the SWTOR launcher, open the launcher, and then if you have the... |
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| − | Streaming launcher (default) - If the letters "ST" are present in the lower left corner of the launcher, close the launcher, right mouse click on the game shortcut, select open file location and delete the BitRaider folder. Then start the launcher again. This will cause the game to verify the files and download any missing ones. |
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| − | Non-Streaming launcher (if you installed the game from a disc or installed it before 2013) - Log into the launcher but don't click Play. Check for small letters "ST" in the bottom left corner. If this is NOT present, With the new launcher after login, select the username pulldown on the top right and select settings, then press repair. |
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| − | More info about repairing the launcher and common errors - official guide |
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| − | After that and of course restarting your computer, check out the tech support page. If you still are having issues feel free to make a post in this subreddit! Choose "New Text Post" it's the gold button in the sidebar, describe as much of your problem as you can. |
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| − | ==Fixed Issues== |
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| − | ✔️ FIXED |
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| − | * ✔️ FIXED MAY 31st, 2017: If you have to accept the Terms of Service or EULA every time you log in to the game source |
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| − | * ✔️ FIXED JULY 11, 2017: If your game crashes before you can get past the character screen, Windows fixed the issue due to 32-bit apps crashing, update your windows to fix Source |
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| − | * ✔️ FIXED AUGUST 9, 2017: Certificate Authentication Failed for Windows XP and Vista, solution |
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| − | #Technical Support |
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| − | * [Common SWTOR Tech Problems](https://www.reddit.com/r/swtor/comments/6cyjvx/if_your_game_crashes_before_you_load_in_or_if/?st=j3m71xbj&sh=a3d71bef) |
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| − | * [Recent Tech Support Posts](http://www.reddit.com/r/swtor/search?q=flair%3A%27Tech+Support%27&restrict_sr=on&sort=new&t=all) |
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| − | * [Known In-Game Issues List](http://www.swtor.com/community/forumdisplay.php?f=417) |
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| ⚫ | Please be aware that |
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| ⚫ | If you’re a subscriber and you require assistance with an issue inside the game, you can create an in-game ticket by clicking on the |
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| ⚫ | If you need assistance with your account, encounter a problem while making a payment, or are unable to log in to the game the best course of action is to contact our Customer Service team over the phone. |
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You may also use Voice Over Internet Protocol (VoIP) services like Skype, Viber, or Google Voice, to call Customer Service, regardless of where you are calling from. International calls made using VoIP are generally far less expensive than calls made from a mobile phone or landline. |
You may also use Voice Over Internet Protocol (VoIP) services like Skype, Viber, or Google Voice, to call Customer Service, regardless of where you are calling from. International calls made using VoIP are generally far less expensive than calls made from a mobile phone or landline. |
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Open the VOIP program or app of your choice, then: |
Open the VOIP program or app of your choice, then: |
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| + | ===English=== |
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| − | **If you’re calling for support in English:** |
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+ | *Set your location to Germany. |
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+ | *Dial (0221) 82829212. |
Unofficial info: if you are calling with Skype this may be a way to call support for free. Some users have mentioned that you may need to first add SWTOR's skype number as a "contact" first. The unofficial times for Skype/VOIP support are 9.00 CT - 21.00 CT. |
Unofficial info: if you are calling with Skype this may be a way to call support for free. Some users have mentioned that you may need to first add SWTOR's skype number as a "contact" first. The unofficial times for Skype/VOIP support are 9.00 CT - 21.00 CT. |
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| + | =Running SWTOR on OS X/macOS using Wine= |
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| + | [[Guide:Running on macOS]] |
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[[Category:Technical Support]] |
[[Category:Technical Support]] |
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Latest revision as of 10:50, 17 September 2021
Get Help
- Common Tech Issues
- Known In-Game Issues List
- Common Issues and Solutions List
- Launcher Troubleshooting Guide
- Minimum System Requirements
Improve your FPS
- SWTOR Unleashed (Helps with loading times and FPS [Frames per Second] for systems with more than 4 GB of free RAM) - Latest Download - Settings
Troubleshooting Courtesy of u/mintchan SWTOR unleashed is wonderful. speed up loading time and frame rate. But it hasn't been updated since, July 2014. It seems break completely since 3.0 But there is a way to make it work. you may need about 12GB of memory. (mine is 16GB) Go to the installed folder, find the XML document named 'SwtorUnleashed', right click and choose edit Go to the line with <RamDriveSize>6063</RamDriveSize> Change to <RamDriveSize>7063</RamDriveSize> Save it. and run swtor unleashed as usual.
- Direct X 9c (Helps with some FPS Problems)
Courtsey of u/dksprocket This was an official post in the german forums today: http://www.swtor.com/de/community/showthread.php?t=239280 Translation (thanks solembum): "if you dont have installed the latest version of directx 9.0c additionaly to your DirectX11 it could help to do so. Nothing will be deleted or overwritten dueing this process. Though it can help increase the FPS." Theory is that basic directx 9 stuff is being emulated by directx 10/11 if you are missing the dx9 files. Download links: http://www.microsoft.com/download/en/confirmation.aspx?id=8109 http://www.chip.de/downloads/c1_downloads_hs_getfile_v1_16091344.html?t=1327944139&v=3600&s=4a35ba979b5d232b60d53334cf4eb65f (german mirror) (Will prompt for a directory to unpack into, just make a dir for it) Personally I can confirm vastly improved frame rate, especially in zerg pvp in Ilum where I went from 5-10 fps to 25 fps. Please post your results in the comments. Edit: Seem results vary between huge improvements to no improvement. Biggest diffrence seen in Fleet and in Ilum zerg PvP. People who get no improvements may already have the files on their system from other games.
Reducing Mouse Speed
- Close the game.
- In Windows Explorer, change the view to show hidden items.
- Open "C:\Users[YourUserNameHere]\AppData\Local\SWTOR\swtor\settings[username]_Account.ini"
- Then change the setting "Controls_CameraRotationSpeed = 0.6" (or whatever number it was) and replace the number with a lower one.
- Relaunch the game and test the speed. Do not touch the in-game mouse speed preferences again, or it will over-write the changes made to the .ini file.
Alternate Option;
- If you have Windows 10 could you adjust the compatibility settings and disable the pointer precision?
- - Adjust Compatibility Settings
- Open the Star Wars The Old Republic folder, right-click on launcher.exe and select Properties. Click the Compatibility tab, then check the box for "Disable display scaling on high DPI settings", hit apply and ok.
- - Disable Pointer Precision
- Click the Start button and go to Settings, select Devices then "Mouse & Touchpad" click "Additional Mouse Options", select the Pointer Options tab and uncheck "Enhance Pointer Precision". Click Apply then Ok.
- If you have Windows 7, 8, 8.1 try to change the Windows Text Scaling. Right-click on the desktop, Display Settings and set the Change the size of text, apps etc to 100%.
Official Support
Please be aware that neither the wiki, the subreddit, or the discord are an official source of technical support. Any actions you perform based on advice from other users are done so at your own risk. Please contact BioWare's official support if you continue to have a problem. If you are a subscriber, you can make an in-game ticket by typing /bug ingame. Everyone can post on the Customer Service Forums, or call their customer support hotline.
In-Game Support
If you’re a subscriber and you require assistance with an issue inside the game, you can create an in-game ticket by clicking on the Customer Service Help Request Main Menu option (or by pressing "Ctrl + /") and following the instructions on the Request Help tab. Note that submitting reports to the "bug" category will not allow you to receive a reply for custom support (that category is for reporting game-wide bugs that affect more than just you).
If you are not a subscriber, you can also use the /bug command in game to submit a bug report.
Bug Reports
If you're not a subscriber and want to report a bug, head over to the AHQ Bug Board here. You will need to give additional information so they know how to reproduce the bug.
Phone Support
If you need assistance with your account, encounter a problem while making a payment, or are unable to log in to the game the best course of action is to contact our Customer Service team over the phone. Billing issues or account issues can only be solved by calling, they can not be resolved ingame or through email.
- USA: 1-(855)-345-2186 (Support available from 9.00 CT - 21.00 CT)
- UK: +44 (0)203 0141 826 (Support available from 15.00 GMT - 3.00 GMT)
- France: +33 (0) 4 81 68 10 51 (Support available from 11.00 CET - 20.00 CET)
- Germany: + 49 (0)221 8282 9212 (Support available from 11.00 CET - 20.00 CET)
- Additional Countries
Skype Support
You may also use Voice Over Internet Protocol (VoIP) services like Skype, Viber, or Google Voice, to call Customer Service, regardless of where you are calling from. International calls made using VoIP are generally far less expensive than calls made from a mobile phone or landline.
Open the VOIP program or app of your choice, then:
English
- Set your country to the UK.
- Dial 0203 014 1826.
French
- Set your location to France.
- Dial 04 81 68 10 51.
German
- Set your location to Germany.
- Dial (0221) 82829212.
Unofficial info: if you are calling with Skype this may be a way to call support for free. Some users have mentioned that you may need to first add SWTOR's skype number as a "contact" first. The unofficial times for Skype/VOIP support are 9.00 CT - 21.00 CT.